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ICANN Suspends Brandon Gray Internet Services, Demands it Stop Sending Deceptive Marketing Materials

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ICANN has suspended Brandon Gray Internet Services (DBA Namejuice), the company behind the Domain Registry of America, from registering names until Oct. 17, 2014. For the past 10 years, the company has been sending misleading letters to trick users into renewing their domains with the DROA instead of renewing with the company where they bought it from, usually for a much higher fee.

Based in Markham, Ontario (just northeast of Toronto), Brandon Gray Internet Services also operates the Domain Registry of Canada, the Domain Registry of Australia, and other subsidiaries.

According to a breach notice sent by ICANN on Friday, as part of the suspension the DROA has to stop sending marketing materials that are “false or deceptive to Registered Name Holders.” A separate letter sent from ICANN further questions the collection methods the DROA used in obtaining all of the physical addresses used in the mailings, a report by Marketing Land said.

Though there have been complaints about the DROA for years, the suspension comes as a result of ICANN’s 2013 Registrar Accreditation Agreement, which places stricter controls on registrars as it relates to resellers.

The RAA means that “accredited registrars can no longer turn a blind eye to activities undertaken by their resellers (or to hide behind resellers, as may be the case),” Domain Name Wire said.

If Brandon Gray doesn’t comply with the requirements set out by ICANN or continues to send deceptive marketing materials, it could be “subject to escalated  compliance action (including RAA termination).”

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2 Comments

  1. I got one of those emails last week (I'm in Canada). It took me a while to figure out that it was a solicitation.

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  2. I am so happy ICANN finally took this step. Our customers for nearly a decade have been getting these misleading letters in the US Mail. I like the new RAA penalizes the Master for behavior of its sub resellers. Our Web Hosting / Cloud Hosting arena needs to do a much better job at enforcing Resellers. To many times the master turns a blind-eye to the re-seller's conduct because of the almighty buck. I personally believe principals are way better then a few extra dollars in the bank letting resellers run wild.

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