BlueStar Solutions Receives IBM Premier Level Status

• By theWHIR.com , October 30, 2001

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October 30, 2001 -- (WEB HOST INDUSTRY REVIEW) -- BlueStar Solutions (bluestarsolutions.com), an enterprise application outsourcer, yesterday announced that it has received Premier Level status in IBM Service Providers for e-business initiative and has been approved as a Hosting Advantage participant. As an IBM Hosting Advantage participant, BlueStar Solutions has successfully undergone an on-site review and is approved in all areas of service delivery to ensure the highest standards of infrastructure, applications support, and customer service when deploying enterprise applications such as SAP on an IBM platform.

The IBM Hosting Advantage approval is indicative of BlueStar Solutions'

track record in deploying technology infrastructure services, as seen in a

recent customer satisfaction survey that resulted in high marks for

technology and platform standards. An IBM Global Services review team

conducted the assessment which examined standards and procedures for over

150 areas of BlueStar Solutions' service delivery infrastructure and

operations, including hardware platforms, network infrastructure, security,

availability, problem and change management, help desk management and

overall customer service.

"Through the Hosting Advantage offering, we are aiming to build

relationships with the most committed hosting providers that can deliver the

quality and added value that is needed in today's rapidly emerging

marketplace, " said Jill Kanatzar, Global xSP Business Leader, IBM Net

Generation Business. "Our work with BlueStar Solutions is a stellar example

of delivering on that promise."

"We're proud to have earned Premier Level status within the IBM service

provider initiative. Rigorous standards have always been an integral

component of BlueStar Solutions' delivery strategy and that has positioned

us well for the IBM approval," said Thomas F. Kelly, chairman and CEO.

"ISO-based processes and procedures established at the creation of our

company have allowed us to deliver efficiencies and high levels of customer

satisfaction."

On average, BlueStar Solutions' technical team members have three

professional certifications each; customer care team members have, on

average, 2.5 professional certifications each; and its call center

professionals have two professional certifications each. The IBM Hosting

Advantage approval is the latest addition to BlueStar Solutions' already

extensive list of skills, certifications and industry audits. They include

SAP Certification, EMC Proven, Sun Microsystems' SunTone Certification, The

SAS70 (report #70, audit type II) and GMP Validation required by the Federal

Drug Administration.

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