HP plans to launch a cloud-based IT streamlining offering known as “HP Propel” which will essentially combine a self-service portal, service catalog, knowledge base, status update system, and service exchange that connects services to back-end provisioning systems.
According to the company’s announcement this week, Propel will be available in the Americas and EMEA in January, and in Asia-Pacific in March.
The basic Propel offering will be delivered as a service and be available at no cost. This version includes a standard service catalog with around 75 items, the Propel knowledge base with 500 articles, and RSS status feeds.
Premium versions of Propel are available to support more users and administrators, further catalog entries, expanded knowledge management, additional customization, and more service exchange integration options.
According to HP, Propel will essentially “transform the IT end-user experience, centralize demand management, and optimize the management and integration of multiple suppliers.”
Basically, on the front-end, it provides a simplified and personalized portal that gives end-users the ability to choose and deploy available IT services. On the back-end, Propel offers help in aggregating and consolidating multiple supplier catalogs and integrating existing investments to create a single, manageable system.
HP Software ITSM, PPM and SIAM professional services CTO Félix Fernández wrote in a blog post: “Because it has an integration layer with suppliers, HP Propel helps you manage a multi-sourced IT environment and becomes part of your overall service integration and management strategy. In my work with Professional Services, I’m focused on helping IT organizations evolve into service brokers—the service catalog is a key step in getting there.”