(WEB HOST INDUSTRY REVIEW) — Hostopia (www.hostopia.com) has successfully developed and deployed SNAP, a new technology that helps migrate email users without the risks of service interruption, email content errors and the inevitable end-user churn that can result from these problems.
According to Hostopia, the web services division of Deluxe Corporation (www.deluxe.com), in its Monday announcement, Hostopia’s SNAP technology uses real-time content mirroring in parallel with the users’ current email system to copy email content in a way that eliminates service issues. SNAP switches the user to the new platform only when all of the information is synchronized, creating a smooth transition with no interruption of service.
“[SNAP] easily and consistently solves well-known problems affecting service providers who want to move email users to a new platform,” Hostopia chief technology officer Dirk Bhagat said in a statement. “Many providers are reluctant to upgrade their email systems knowing that users who are migrated are likely to experience email problems such as duplicate entries in their inbox, read emails re-appearing as unread and old emails reappearing with new dates. These and other problems lead to increased support call volumes and end-user churn.”
In July, Hostopia announced it would purchase certain shared web services customer assets from one of North America’s largest web hosting providers, Aplus.net (www.aplus.net). Aplus.net, in turn, is currently using Hostopia’s SNAP technology to support a large email migration.
“We are mid-way through migrating 380,000 email and 80,000 web hosting users to Hostopia’s platform,” Aplus.net chief operating officer Ryan Elledge said in a statement. “We were very concerned about the end-user impact of the planned migration. Hostopia’s specialized migration team and their innovative SNAP technology are proving to us that email users can be seamlessly upgraded to Hostopia’s platform without service degradation.”
As an example of the importance of flawless email migrations, UK2.net suffered email outages as it migrated email accounts after a storage array failure last week. A password migration issue caused some users to be unable to access their account due to a failure to authenticate their passwords.
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