(WEB HOST INDUSTRY REVIEW) — Web hosting provider HostNine (www.hostnine.com) announced on Wednesday it has named Geoff Crump the company’s customer service department.
He brings more than 16 years of customer service experience to HostNine.
Crump previously served as director of customer relations at FastServers.net.
As customer service manager, Crump’s responsibilities will include managing employee-customer interactions through helpdesk, live chat, and telephone, introducing techniques to assess customer satisfaction and gather feedback, and developing and implementing strategic change.
“HostNine is in a period of organizational improvement. We have recognized that while we are good at what we do, and our customers are satisfied, we must actively seek to operate more efficiently, effectively, and with a stronger spirit of innovation,” says Ben Gabler, operations manager of HostNine. “Geoff Crump shares our vision and will serve as a catalyst to effect positive strategic and tactical change in the months and years to come.”
HostNine provides a range of services, including web hosting, reseller hosting and dedicated servers.
In November, the company re-launched its website to represent its new focus on enhanced customer support and simplified service level agreements.
