July 1, 2003 — (WEB HOST INDUSTRY REVIEW) — HostingAndBeyond.com (hostingandbeyond.com) introduced yesterday new Web hosting plans with expanded features including an Ensim WEBppliace Pro 3.5 Control Panel, live online chat, and an online help desk and support system.
“We have reworked our entire process to include better technology and customer service,” said quality assurance manager Michelle Beatty. “We are confident that our customers will enjoy the changes we have made. Customers gain the peace of mind that their hosting provider is providing them with competitive hosting plans, and better support than other Web hosting companies.”
HostingAndBeyond.com?s new online help desk and support systems allows customers to get support, open and update trouble tickets, and more from an easy-to-use intuitive interface. Online chat support gives clients the ability to chat live with support team members.
“We want our clients to succeed, and will work harder than any other hosting company to see that happen,” said Saif Altalib, a development team member.
