HostGator is recovering from an issue at one of its data centers that was detected this morning, according to a post in its support forum Wednesday.
The data center issue was discovered at 11:37 am ET and HostGator isolated the affected servers and began restoring services shortly after, Joshua Martin, HostGator director of customer service said.
By 2 pm, HostGator reported that full service had been restored for the majority of its affected shared and VPS customers. At 3:10 pm ET, HostGator said most affected customers using dedicated servers were also back to normal. Customers on Twitter were still having issues around 4 pm.
HostGator expects full service to be restored by 5 pm ET, and is updating its support forum with more information.
Since moving away from SoftLayer data centers and its acquisition by Endurance International Group, many HostGator customers have reported downgraded services. In August, HostGator customers in Ace Data Centers’ Provo, UT facility experienced an outage due to network issues.