HorMart Launches Auditing Service September 29, 2006 — (WEB HOST INDUSTRY REVIEW) — European-based auditing and market research firm HorMart (hormart.eu) announced on Friday it has launched HosTest.net (hostest.net), a new testing and audit service for Web hosts looking to improve their customer support performance. Web hosting companies can choose among HorMart’s three basic services. The customer support audit enables Web hosts to see the business through the eyes of its customer, the competitors benchmarking audit answers the question looks at whether competitors provide better support to their customers and the third option suits Web hosts targeting new markets. It brings review of the customer support level standards in different markets. HorMart says it has developed a sophisticated method for measuring the performance of Web hosts support teams over the last two years, which runs non-stop and includes both non-professional and expert questions simulating customers with different backgrounds. The audit program covers multiple communication channels such as email, phone and live chat.
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