Following the poor rollout of HealthCare.gov, the US government is changing its lead contractor for the site from CGI Federal to Accenture.
HealthCare.gov was the health-insurance marketplace established under the Patient Protection and Affordable Care Act popularly known as “Obamacare.” It has been riddled with problems since its Oct. 1 launch.
According to a Washington Post report, the US government will likely switch from CGI to Accenture early this week.
CGI has been the subject of much criticism from the Department of Health and Human Services, and, starting in late December, both Massachusetts and Vermont withheld payments to CGI until the company meets its obligations.
An unnamed source told tech news site Motherboard that CGI’s performance shouldn’t have been a surprise, given that it’s common for government agencies to award contracts to the lowest bidder.
In an October congressional committee, CGI Federal SVP Cheryl Campbell defended her company, saying that that much of the blame for the poor HealthCare.Gov rollout remains in the hands of the government body overseeing the project, the Centers for Medicare and Medicaid Services (CMS), which made last-minute changes that resulted in website problems.
An analyst familiar with CGI told Canada’s National Post that CGI’s hopes of contracting more work with the US federal government will be hurt too badly, even suggesting that CGI might be awarded a contract from CMS in relation to the Accenture deal.