July 11, 2007 — (WEB HOST INDUSTRY REVIEW) — Software as a service provider groupSPARK (groupspark.com) announced on Tuesday it is now offering round the clock private label tier-1 technical support for its resellers as an optional service. This service is now available to channel partners and resellers so that they can provide their customers with comprehensive technical support while saving money.
Resellers can benefit from groupSPARK’s internal infrastructure, technical expertise and leadership in the private label Hosted Microsoft Exchange Server marketplace by outsourcing technical support for their customers as well. The company now provides round the clock private label tier-1 technical support to resellers’ customers via phone or email using the reseller’s name and branding.
groupSPARK’s hosted SaaS offering includes Microsoft Exchange Server 2007, Windows SharePoint Services v3.0 and Dynamics CRM, all of which can be private labeled and resold by partners as a part of their own product offerings, saving them hundreds of thousands of dollars in development and operational costs. groupSPARK’s entire reseller solution is fully private labeled using its private label application delivery platform and includes the reseller’s branding and design, making the service completely transparent to the end user.
“Not only can groupSPARK resellers significantly increase their average revenue per user by offering hosted Microsoft Exchange Server 2007 but they can save a significant amount of money by outsourcing their technical support as well,” says Ravi Agarwal, groupSPARK CEO. “Their customer receives best-in-class technical expertise and the reseller does not have to make substantial investments in IT, personnel, or other resources. It’s a win-win situation.”
