Web host Go Daddy is “working feverishly” to bring its site and thousands of others back online after a single Anonymous hacker hit its DNS servers with a massive DDoS attack.
While the motive is unclear at this point, Anonymous has tweeted that users of Go Daddy support censorship of the Internet, possibly referring to its support of SOPA and PIPA earlier this year. @AnonymousOwn3r has taken sole responsibility for the attack.
The scope of the attack is huge, reports have quoted anywhere from thousands to millions of customers affected, and since it is targeted around its DNS services, it even impacts customers that have registered domains through Go Daddy but may host their website or email account somewhere else, according to a report by Mashable.
Anonymous attacks are sometimes referred to as “hacktivism” but many small business owners that host with Go Daddy are complaining that this attack hurts the wrong people. Small businesses and entrepreneurs make up a considerable portion of Go Daddy’s customers, as evidenced by recent moves like its Outright acquisition, and they’re not just in the US; nearly 35 percent of its customers are from outside of the US.
Already, other web hosts have jumped on the chance to profit off the outage. HostGator is offering a special promotion around the outage, according to a comment on TechCrunch: “We’ve heard elephants never forget but GoDaddy seems to be experiencing quite a stampede. 30 percent off your 1st invoice! #reliablehost < promocode.”
The attack comes as Go Daddy is on the hunt for a new CEO, a role that temporary CEO KKR Capstone executive Scott Wagner discussed with the WHIR at the end of August.
As Go Daddy looks to win more customers through polished TV campaigns, and expanding to India, this outage will definitely have a negative impact on its image.
The WHIR has reached out to Go Daddy for comment, and will update the story as we hear back. UPDATE, 4:47 PM EST: In an email, Go Daddy says it is experiencing intermittent outages that impact its site and “some customer sites.”
“The issue started shortly after 10am PDT today. We are working to restore all services — some are now back online. We are providing customer updates at GoDaddy.com and via Twitter at @GoDaddy,” according to the statement by Go Daddy PR.
UPDATE, 8:05 PM EST: “Services began to be restored for the bulk of affected customers at 2:43 pm PT. At no time was any sensitive customer information, such as credit card data, passwords or names and addresses, compromised,” Go Daddy says in an email to the WHIR. “We will provide an additional update within the next 24 hours. We want to thank our customers for their patience and support. ”
For more discussion visit WHT: GoDaddy.com down?
Talk back: What is your initial reaction to the Go Daddy outage? Would you be prepared if your DNS servers were hit by a DDoS attack? Let us know in a comment.