Go Daddy customers in Europe experienced intermittent outages starting on Monday afternoon due to a large DDoS attack
Go Daddy customers in Europe experienced intermittent outages starting on Monday afternoon due to a large DDoS attack in its hosting environment, according to a report by The Register.
According to the report, the DDoS attack hit Go Daddy’s EU hosting server environment Monday around 3:30 pm, bringing a number of customer websites down, including some in the US.
Go Daddy senior director of web hosting operations Cedar Coleman said that filters were “immediately applied to mitigate the situation and service was restored at 7:20 pm.”
“Monday, some European Go Daddy Web hosting customers experienced an intermittent service disruption,” Coleman said in a statement. “At this time all service has been restored. Go Daddy 24/7 security operation center continues to monitor the situation and is committed to making the Internet a safe place for our customers.”
Go Daddy hasn’t posted a post mortem or any further detail on the attack.
The outage comes as Go Daddy has withdrawn its applications for new gTLDs, .home and .casa, in order to focus on providing non-competitive services to its registry partners.
Talk back: Had you heard about the Go Daddy outage? Do you think European hosting outages are communicated in the same way that US hosting outages are to customers? Let us know in a comment.
About Nicole Henderson
Nicole Henderson is the Editor in Chief of the Web Host Industry Review where she covers daily news and features online, as well as in print. She has a bachelor of journalism from Ryerson University in Toronto. You can find her on Twitter @NicoleHenderson.
{ 5 comments… read them below or add one }
All 3 of my sites were brought down my the attack on Monday and all 3 sites continued to have intermittent service for the remainder of the week, they then went down again on Sunday, once in the morning and again in the evening.
In total my site was down for 72-82 hours since the attack started on Monday, when I contacted GoDaddy and checked their websites Server Status they gave no indication that they were under a DDOS Attack, they just said there was an issue with Security Filters dropping off, no explanation why the filters were in place.
They insisted my sites were up, because the domains could be resolved, I explained that as I couldn’t see my site or access it, to me that was a website down.
Monday and Sunday of last week I spent a lot of my valuable time contacting them either by telephone, Support Forums, Support Tickets and Twitter.
On all the occasions I contacted them they only started telling me on Sunday morning that they’d been under a sustained DDOS Attack, poor poor customer service.
I finally lost my rag with them last night and asked that they migrate me to another server that wasn’t under attack, as otherwise I would be removing my domains and hosting from them and would be demanding a full refund and expect them to pay all my transfer fees. They have promised that my websites will be migrated by Thursday and have offered me a months free hosting (not much of compensation if you host a e-commerce site with them, thankfully I don’t)
Will let you all know how it goes after Thursday
Vincent,
Thanks for the comment. It sounds like you’ve had quite a week. Hope the issue gets fixed for you sooner than Thursday!
Nicole
Nicole,
happy to say they completed the migration early Tuesday morning and thankfully everything went smoothly.
Fingers crossed the sites haven’t had any downtime since, unlike all those remaining on the particular server that’s been under attack, people are still posting in the GoDaddy forums about websites being down, thinking GoDaddy needs to migrate the remainder of those websites to another server before they start losing customers.
If it changes I’ll let you know.
Vince
About what size DDoS do we talk? GoDaddy is big, so attack must be insane capacity.
Go Daddy didn’t give any details on the size, unfortunately, but I imagine is was pretty significant.