(WEB HOST INDUSTRY REVIEW) — “Service Experience Management” services provider KANA Software (www.kana.com) has chosen on-demand, cloud computing IT infrastructure provider Layered Technologies (www.layeredtech.com) to provide virtual private data centers, managed services and disaster recovery solutions to support its enterprise customers worldwide.
KANA’s solutions help many of the world’s largest companies manage their customer service experiences. According to Layered Tech’s Wednesday announcement, KANA chose Layered Tech to deliver hosted infrastructure for its customers worldwide because of Layered Tech’s strong global presence, flexibility and highly scalable services.
“It was essential that we find an infrastructure provider capable of supporting KANA’s growth on both sides of the Atlantic, while providing the cloud infrastructure required to meet our customers’ highest security and disaster recovery requirements,” KANA international global consulting vice president Stuart Mills said in a statement. “We chose Layered Tech because they are the only provider with both the expertise and internationally based data centers needed to provide our clients with customer service applications on highly scalable and reliable infrastructure.”
Working closely with KANA, Layered Tech engineers seamlessly transitioned its systems to Layered Tech’s VPDC, enabling KANA to realize the benefits of this relationship very quickly, helping it KANA deliver comprehensive customer service experience management to more than 600 clients worldwide, including more than half of the Fortune 100 companies.
KANA offers both end-to-end managed hosted solutions for customers that require application management and a fully secure IT environment, as well as an on-premise hosting for customers that prefer to have KANA solutions managed on their own infrastructure. Layered Tech’s VPDC lets KANA customers of all sizes can easily scale up or down depending on their customer service demands.
“Layered Tech is a great fit with KANA because they understand our unique business needs and are very comfortable creating custom solutions to meet our precise requirements,” said Mills. “Layered Tech’s commitment to providing us with personalized service exceeded our expectations and continues to free us to focus on our own customers and business rather than the computing infrastructure supporting us.”
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