Cloud storage service Dropbox suffered a network outage on Friday morning, leaving users around the world unable to access files temporarily. By 11:35 am ET, the site was back up, after being down for around 30 minutes.
Dropbox hasn’t released much detail on the cause of the outage, taking to Twitter to let users now it was aware of the outage around 11 am ET.
The outage comes at a bad time for Dropbox, as competitor Google Drive lowered its storage prices this week, offering 1TB of cloud storage for $9.99/month, the same price as Dropbox Pro which only offers 100GB. Google Drive offers 100GB for $1.99 per month.
According to a report by ZDNet, Dropbox has ensured users that files are safe, despite the webiste throwing “5xx” errors, which indicates an internal server problem.
File sharing, and file synchronizing were impacted by the issue, as was synchronizing to mobile apps.
Cloud storage is an incredibly competitive space, and any outage, however shortlived, can have an impact to a providers’ standing and reputation with users. Dropbox has 4 million users, so even a minor outage has the ability impact a significant number of users.
To help service providers compete with the likes of Google Drive and Dropbox, Open-Xchange launched a file synchronization and collaboration service, OX Drive, as part of its browser-based communications suite that can be whitelabeled by hosts and ISPs.
This story will be updated once Dropbox releases more details.