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October 17, 2001 — (WEB HOST INDUSTRY REVIEW) — In an effort to allow enterprises to securely scale delivery of electronic services to employees, business partners and customers, Courion Corporation (courion.com) yesterday introduced its new Identity Management Suite, a self-service identity management product family.
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Featuring new versions of PasswordCourier, Courion’s flagship offering for
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self-service password reset and synchronization, and ProfileCourier, the
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company’s self-service directory registration solution, the suite introduces
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two new products – AccountCourier for self-service account provisioning,
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and CertificateCourier for self-service digital certificate registration.
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Together, the four software products manage all the key components of
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digital identity, and mark an important milestone in Courion’s evolving
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strategy to offer a complete self-service infrastructure for managing user
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authentication, authorization, and access.
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According to META Group, users call the help desk an average of 1.75 times
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per month, with 30% of those calls driven by password-related requests. With
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an average cost of $20 per call, an enterprise with 20,000 employees will
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spend over $2.5 million a year on password administration alone. Similar
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hard costs for creating, disabling, and deleting user accounts, updating
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employee and business partner profiles, and registering for digital
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certificates drove Courion to expand its solution suite to include software
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products that help organizations realize rapid ROI in these areas as well.
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Courion says its customers have realized tremendous ROI from implementing
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its self-service password and profile management solutions, and see a clear
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benefit from a suite that will address all identity management needs.
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“Before implementing PasswordCourier, our help desk fielded more than ten
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thousand calls every month from employees requesting password reset,” said
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Chris Price, computing services director, Cummins, Inc. “Now, those users
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can securely reset their own passwords, relieving a huge burden from our IT
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staff. Given its track record, we believe Courion’s self-service account
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provisioning and certificate registration solutions offer significant
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potential savings as well.”
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Courion’s Identity Management Suite empowers employees, business partners
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and customers to reset their own forgotten or expired passwords, create and
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disable user accounts, update personal profiles, and acquire digital
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certificates for corporate PKI – all without requiring information security
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staff to relinquish control. Courion’s unique self-service architecture
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enables IT security and help desk staff to audit requests and exert complete
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control over security policies without the usual administrative burden or
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user support costs. Each of the suite’s software applications can be
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implemented together or separately, and all share a common platform that
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provides the enterprise integration points required for secure self-service.
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The two new products in the suite, AccountCourier and CertificateCourier,
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were developed using the same open architecture as PasswordCourier and
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ProfileCourier, requiring no proprietary database for installation. In
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addition to seamless integration with the most common pieces of
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infrastructure such as LDAP directories or employee databases, the new
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products integrate with the market-leading service management solutions from
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Peregrine Systems and PeopleSoft to allow for more efficient service level
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reporting and security auditing.
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“Today’s global economy requires organizations to open their networks to a
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number of external constituencies, making security an increasingly key
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element of enterprise IT strategy,” said Tom Rose, vice president of
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marketing at Courion. “At the same time, organizations need to ensure that
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users have fast access to revenue-generating applications, while minimizing
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the costs and inefficiencies of user support and administration. Courion’s
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Identity Management Suite, with its unique self-service approach, addresses
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all of these seemingly conflicting requirements by eliminating the need to
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manually provision and manage user profiles, passwords, accounts, and
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digital certificates.”
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PasswordCourier, AccountCourier, ProfileCourier, and CertificateCourier will
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be available independently or together as part of Courion’s Identity
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Management Suite in Nov. 2001. Pricing for the full suite will start at $50
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per licensed employee for enterprise implementations. B2B and B2C pricing,
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volume pricing, and term (subscription) licenses will also be available.
About theWHIR.com
Since 2000, The Web Host Industry Review has made a name for itself as the foremost authority of the Web hosting industry providing reliable, insightful and comprehensive news, interviews and resources to the hosting community. TheWHIR is an iNET Interactive property. For more information on iNET Interactive, visit http://www.inetinteractive.com
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