(WEB HOST INDUSTRY REVIEW) — Designed exclusively for IT service providers, value-added resellers, and managed services providers, the ConnectWise (www.connectwise.com) business operating system has completed the fourth phase of updates.
According to ConnectWise’s announcement this week, new ConnectWise 2010 features enhancements to its sales and marketing, customer relationship management, scheduling, reporting, project and service tracking, inventory and purchasing, invoicing and financial management functionality.
“These updates to ConnectWise 2010, represent our most user-driven enhancements yet,” ConnectWise chief executive officer Arnie Bellini said in a statement. “The new features deliver increased automation so partners can do far more with fewer clicks and less time. This is efficiency kicked up a notch.”
With fully integrated CRM, sales, help desk tickets, projects, managed services, SLAs, dispatching, and time and expense management, ConnectWise helps streamline IT companies’ operations. Last month, ConnectWise announced that its customer base had grown to more than 40,000 users worldwide.
Some of the new features include API additions for business intelligence, beta versions of browser independence for Safari, Firefox, Chrome, and Internet Explorer 8, as well as better Information Technology Infrastructure Library compliance.
New APIs gives users more access to data within ConnectWise, including information on reporting and purchasing, which can be used with true SOAP endpoints and true Web methods for each API action. The reporting API enables companies to analyze their business’ data to make more informed decisions.
New service ticket sub-types help automate and streamline routine services by standardizing how IT companies provide their service. To be more ITIL-compliant, ConnectWise created sub-types to provide guidance on how to coordinate and process common activities for a particular line of business. For example, under the service heading “email,” the sub-types could be “end-user problem”, “spam filter problem”, or “mailbox size exceeds limit”, and each subtype can be a list of pre-set tasks to complete.
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