March 14, 2002 — (WEB HOST INDUSTRY REVIEW) — BT Ignite Content Hosting (ignitecontenthosting.com)announced that it has become the first stand-alone hosting provider inEurope to achieve the ISO 9001:2000 international system standardaccreditation.
The ISO 9001:2000 accreditation covers all aspects of BT Ignite’s contenthosting business, including operations, finance, sales, marketing, IT anddata centre facility management, ensuring the highest standards of servicethrough quality management systems.
Stephen Crisp, VP customer relationships, BT Ignite said, “Customers are nolonger choosing hosting providers purely on price and technical expertise.They want providers that can consistently offer quality customer service anddedicated management systems across all aspects of the business. Thestringent process involved in achieving ISO 9001:2000 accreditationdemonstrates our ongoing commitment to quality, and clearly sets us apartfrom our competitors.”
BT Ignite says it aims to make customer service a defining factor in thehosting industry, with the announcement of ISO 9001:2000 certificationfollowing the recent launch of Platinum and Gold Service Management, acustomer service initiative aimed at providing BT Ignite customers with a”personalized” service beyond SLAs.
