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October 30, 2001 — (WEB HOST INDUSTRY REVIEW) — BlueStar Solutions (bluestarsolutions.com), an enterprise application outsourcer, yesterday announced that it has received Premier Level status in IBM Service Providers for e-business initiative and has been approved as a Hosting Advantage participant. As an IBM Hosting Advantage participant, BlueStar Solutions has successfully undergone an on-site review and is approved in all areas of service delivery to ensure the highest standards of infrastructure, applications support, and customer service when deploying enterprise applications such as SAP on an IBM platform.
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The IBM Hosting Advantage approval is indicative of BlueStar Solutions’
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track record in deploying technology infrastructure services, as seen in a
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recent customer satisfaction survey that resulted in high marks for
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technology and platform standards. An IBM Global Services review team
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conducted the assessment which examined standards and procedures for over
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150 areas of BlueStar Solutions’ service delivery infrastructure and
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operations, including hardware platforms, network infrastructure, security,
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availability, problem and change management, help desk management and
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overall customer service.
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“Through the Hosting Advantage offering, we are aiming to build
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relationships with the most committed hosting providers that can deliver the
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quality and added value that is needed in today’s rapidly emerging
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marketplace, ” said Jill Kanatzar, Global xSP Business Leader, IBM Net
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Generation Business. “Our work with BlueStar Solutions is a stellar example
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of delivering on that promise.”
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“We’re proud to have earned Premier Level status within the IBM service
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provider initiative. Rigorous standards have always been an integral
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component of BlueStar Solutions’ delivery strategy and that has positioned
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us well for the IBM approval,” said Thomas F. Kelly, chairman and CEO.
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“ISO-based processes and procedures established at the creation of our
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company have allowed us to deliver efficiencies and high levels of customer
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satisfaction.”
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On average, BlueStar Solutions’ technical team members have three
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professional certifications each; customer care team members have, on
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average, 2.5 professional certifications each; and its call center
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professionals have two professional certifications each. The IBM Hosting
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Advantage approval is the latest addition to BlueStar Solutions’ already
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extensive list of skills, certifications and industry audits. They include
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SAP Certification, EMC Proven, Sun Microsystems’ SunTone Certification, The
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SAS70 (report #70, audit type II) and GMP Validation required by the Federal
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Drug Administration.
About theWHIR.com
Since 2000, The Web Host Industry Review has made a name for itself as the foremost authority of the Web hosting industry providing reliable, insightful and comprehensive news, interviews and resources to the hosting community. TheWHIR is an iNET Interactive property. For more information on iNET Interactive, visit http://www.inetinteractive.com
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