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Bluehost, HostGator Among EIG Brands Hit by Massive New Year’s Eve Outage

29 comments

UPDATE 4:50 pm ET: Services have been restored for the majority of customers, according to EIG.

Endurance International Group brands Bluehost, HostMonster, HostGator, and JustHost are ending 2013 with a massive outage affecting customers worldwide.

While the WHIR is waiting to hear from an EIG spokesperson on the specifics of the outage, customers are reporting at least an hour of downtime so far.

Bluehost is updating customers on Twitter through the @BlueHostSupport handle, and does not have an ETA for recovery at this point.

This instance is reminiscent of a huge outage that occurred across the same EIG brands in August, causing hours of downtime for customers who hosted in its Provo, UT data center.

Mathew Richards, of Dallas-based news website inForney.com and a HostGator customer, said his website has already been down for about an hour as a result of the outage. inForney.com was also impacted by the August outage, experiencing 10 hours of downtime. At that point, Richards switched from VPS hosting to dedicated at HostGator, hoping that his site would be brought up quicker, but shared and VPS accounts were restored first, he said.

As an online-only news website, Richards said the outage is frustrating since inForney.com is expected to be available to its readers 100 percent of the time.

Endurance International Group filed for its IPO earlier this year, but its hosting brands have suffered from several outages in the process, tarnishing its brand. This is the first major outage for its hosting brands since the IPO.

About the Author

Nicole Henderson is the Editor in Chief of the WHIR, where she covers daily news and features online. She has a bachelor of journalism from Ryerson University in Toronto. You can find her on Twitter @NicoleHenderson.

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29 Comments

  1. Ana

    You can count yourself lucky if you get 3-4 months of uptime in one year with any EIG brand (the worst being iPage and JustHost). It's such a pity...HostGator was a top-notch host - almost "the" host - before being sold to Endurance Group, now it's an averagely crappy host; it's sad to see that so many people are still falling for the shady marketing strategies of these companies, when there are dozens of better options out there.

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  2. Rahul

    The reason behind such outages is the cheap marketing strategies of the web hosting providers: cheap plans + affiliate program with 30-50% commissions. This causes a big (huge) crowd to host sites on a single service. Its for sure you're going to have your sites down on festivals, year ends and special days if you (still) use these crap services.

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  3. I can't imagine the lost productivity for the clients of these companies - they've gotta host sites with tens of thousands of visitors per day. How much lost revenue is that? Hosting companies have got to do better... that's all there is to it.

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  4. Doug Smith

    About 2 million domains were down for about 3 hours, I'd estimate. That many domains down for even 3 minutes would be news, so I'm concerned that a MAJOR takedown of a number of web hosts, not just Bluehost, has the signs of a cyberattack. This should be investigated and reported, since many millions of emails were also down. It's like a city of 2 million people without power, and actually worse, since a domain is typically a business entity needing to transact business consistently.

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  5. There are a lot of hosting better than this... but why computer geek massively go to there site and avail the hosting services? How do they do their marketing strategy?

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  6. Jim Walker

    There are certainly a lot of better customer service oriented and faster shared hosting options than what EIG provides. Look for "Secure Managed SSD Shared Website Hosting" and you'll never go back to the slow "Walmart" hosts again.

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  7. This is our 3rd MAJOR outage for 2013 on our dedicated server. We will be moving all our sites from Hostgator and stay away from all EIG brands!

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  8. Second big outage this year. I hope next year will be better Bluehost!

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  9. Zack

    Even Bluehost's own website was down for at least a couple of hours!

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  10. Dora Badger

    Here's EIG'S contact info: 10 Corporate Drive Burlington, MA 01803, USA Phone: 781-852-3200 EMAILCUSTOMER RELATIONS customer@enduranceinternational.com From now on I'll just take my complaints straight to the source...that is, until I can move all of my clients' sites off of their servers. Once I'm gone, I won't be looking back.

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  11. Yep, mine went down while I was updating one of my websites... hours ago. No access to email or anything -- three sites down. I note that there's a real problem in the US network right now: http://www.internettrafficreport.com/namerica.htm#graphs Thanks so much for your post! They need to find some way to contact all customers -- via alternate email addresses or something -- when these major outages occur. A corresponding discount on our bills would be very helpful too!!

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  12. Doug Allen

    My Bluehost site is back up and running fine

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  13. As a Manager of Communications at a non-profit, this technological nightmare is also a fiscal nightmare for us. The hours until midnight on December 31 of every year can be the critical times when a charity like mine receives key donations to do its work. Every hour down can mean thousands upon thousands of dollars. The solution for us is two-fold. First, as for all of Bluehost's other clients, let's get the servers up and running! And secondly, let's all ask the IRS to extend the deadline for making contributions by an extra day or two ... so that U.S. charities can have a chance to recoup their losses.

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  14. Can confirm that two of the top Wikipedia criticism sites -- MyWikiBiz.com (on HostGator) and Wikipediocracy.com (on BlueHost) -- have been down since about 12:50 PM Eastern.

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  15. My website is down as well, Thanks for the Post , I am not alone thank God

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  16. This year has been ridiculous with 3 outtages like this. If history repeats, this outtage will last until tomorrow as they pinpoint the source of the issue in their datacenters. Costing us customers money, customers of our own with business', members upset on sites, etc.. just not a great way to end the year.

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  17. i have a suggestion - i think all the hosting companies affected (and with us being affected in turn) should give us a FREE year of hosting..... :D

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    • Chris

      Wouldn't happen. Be lucky to get anything from them. If they did that, they wouldn't have any income to operate the business and service would only get even worse.

      Reply
    • dave

      A free year? A year. For a 3 hour outage? For making a stupid comment, you should send me $20.

      Reply
  18. I'll be switching as soon as my sites are back up. I'm tired of HostGator's outages, and their customer service has gone way down.

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  19. It might be a bigger problem - akamai.com is reporting attacks being up by over 46% today, which the most of the USA being lit up on its real time monitor. See - http://www.akamai.com/html/technology/dataviz1.html

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    • Lee

      What I don't understand is the news is not picking up the increase in attacks. Instead, people continue to blame BlueHost el at when it looks like it might not even be their fault.

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      • Dora Badger

        It may not be entirely their fault, but their service has been horrible for months...outages every few weeks, slow response time, forwarded emails not coming through...they've fundamentally changed *something* in the way they do business over there and it's messing things up for hundreds of thousands of customers.

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  20. #Bluehost, #HostGator, & #HostMonster customers' sites are down but the parent company's, EIG site isn't! What's up with that? customer@enduranceinternational.com

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  21. Ibrahim

    My Hostgator-VPS (news)site is also down for 3 hours now, back in August also down for one whole day. We update the site 16 hours a day, so I knew within 30 seconds that the server was down. This really sucks and will cost us money and many visitors will go to the competitor and never return again. EIG is not only giving Hostgator a bad name, but also millions of their customers.

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  22. This outage is costing me money. All my websites are down. No Adsense, No Clickbank, No Affiliate Sales...a real bummer. And on the busiest week of the year.

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  23. Shaun Adams

    I'm a customer of hostgator. This has been happening way too frequently. 2 outages over 3 hours each in the past few weeks. I'd like to switch to a company more reliable. Any suggestions. Thanks for the article BTW

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    • Stanely

      You could try handsonwebhosting.com or ewdwebhosting.com both have been very reliable.

      Reply
  24. Yea my gaming website is down too. Losing a bunch of money. It seems its exclusively EIG Websites. This is the second time this month. 99.9% uptime = 39 minuted downtime per month. So far it has been over 4 hours. Im really disappointed. :/

    Reply