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September 12, 2001 -- (WEB HOST INDUSTRY REVIEW) -- AT&T (att.com/business/hosting) yesterday introduced the AT&T Managed Services Portal to provide its managed hosting customers with personalized, secure access to detailed information about their AT&T-hosted infrastructure and applications.
The portal gives customers access to comprehensive performance reports withintegrated Service Level Agreement data, collaboration tools, and electroniccustomer service tools, including trouble tickets and electronic billing.AT&T announced the portal at the Networld + Interop trade show.
"AT&T is committed to delivering services and tools that add real value toour customers' hosted applications infrastructure," said Robin Young, seniorvice president for AT&T Managed Services. "Through the AT&T Managed ServicesPortal, we're improving efficiencies across the board and creating the bestpossible experience for our AT&T hosting clients."
The AT&T Managed Services Portal provides a wide range of real-timeperformance reports that customers can use to monitor their hostedapplications. Businesses can view levels of usage on their Web sites andmonitor daily network volumes. This helps them deliver maximum speed andperformance to end users. Detailed performance reports measure network,server and applications performance. Transaction response times andresolution management also are measured. Granular and high-level views ofall reports are available to portal users.
A client application service map on the AT&T Managed Services Portal givesbusinesses a real-time view of their AT&T-hosted environment, includingnetwork, server, and applications status. The map sends color-coded alertsto customers when there is a decrease in performance on their sites. When analert is sent, a customer can view the root cause of the incident and anyassociated trouble tickets. The customer also can monitor the resolutionpath as the site is restored to maximum performance levels.
The AT&T Managed Services Portal also offers enhanced collaboration tools tofacilitate better communication across multiple work groups and between AT&Tand its hosting clients. Using these tools, portal users can post and storeimportant documents to a shared content repository and post inquiries to aquestion-and-answer board.
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Read Back Issues of WHIR Magazine
October 2009 - Web Hosting's All Star Team
This has been, for us, one of the most interesting, exciting and challenging build-ups to an issue of the magazine yet, Web Hosting's All Star Team. The balloting process was our first experiment with a kind of user participation we're planning to do a lot more with in the months to come. We had thousands of ballots submitted, with hundreds of write-in suggestions and a demonstration of user engagement that has us feeling super positive about the project.
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July 2009 - What am I Worth?
One of the interesting luxuries of working on a project like the printed WHIR magazine is that it allows us to play with things like our point of view from one issue to the next. In recent months we've been giving added attention to the kind of practical and applicable advice aimed at smaller hosts and resellers. This issue carries on with that point of view, asking, in our cover story, "what am I worth?" It's a complicated question without a clear-cut answer.
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May 2009 - The Blueprint for a Small Web Host
I was a little surprised by how difficult it became to see this idea through. We set out to assemble a blueprint for a small hosting business, but butted up pretty quickly against the general impossibility of covering all the territory that was out there to be covered. The basic constraints of a printed magazine, and the less-than-infinite amount of time we had available forced us to face the fact that we could never produce an exhaustive guide to starting a hosting company.
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