September 12, 2001 — (WEB HOST INDUSTRY REVIEW) — AT&T (att.com/business/hosting) yesterday introduced the AT&T Managed Services Portal to provide its managed hosting customers with personalized, secure access to detailed information about their AT&T-hosted infrastructure and applications.
The portal gives customers access to comprehensive performance reports withintegrated Service Level Agreement data, collaboration tools, and electroniccustomer service tools, including trouble tickets and electronic billing.AT&T announced the portal at the Networld + Interop trade show.
“AT&T is committed to delivering services and tools that add real value toour customers’ hosted applications infrastructure,” said Robin Young, seniorvice president for AT&T Managed Services. “Through the AT&T Managed ServicesPortal, we’re improving efficiencies across the board and creating the bestpossible experience for our AT&T hosting clients.”
The AT&T Managed Services Portal provides a wide range of real-timeperformance reports that customers can use to monitor their hostedapplications. Businesses can view levels of usage on their Web sites andmonitor daily network volumes. This helps them deliver maximum speed andperformance to end users. Detailed performance reports measure network,server and applications performance. Transaction response times andresolution management also are measured. Granular and high-level views ofall reports are available to portal users.
A client application service map on the AT&T Managed Services Portal givesbusinesses a real-time view of their AT&T-hosted environment, includingnetwork, server, and applications status. The map sends color-coded alertsto customers when there is a decrease in performance on their sites. When analert is sent, a customer can view the root cause of the incident and anyassociated trouble tickets. The customer also can monitor the resolutionpath as the site is restored to maximum performance levels.
The AT&T Managed Services Portal also offers enhanced collaboration tools tofacilitate better communication across multiple work groups and between AT&Tand its hosting clients. Using these tools, portal users can post and storeimportant documents to a shared content repository and post inquiries to aquestion-and-answer board.
