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Up to 63 Percent of Cloud Users Report Failed or Stalled Attempts to Deploy Public Cloud

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The “Cloud Wars” are not benefiting all companies, as IaaS implementations with the largest providers are failing at shocking rates, according to survey results. Enterprise Management Associates surveyed over 400 professionals about their experiences with IaaS providers (PDF), and found that 88 percent were surprised by at least one unexpected challenge.

Rackspace fared the worst of the major providers, with 63 percent of those who had attempted to implement a public cloud with Rackspace saying the attempt had stalled or failed. AWS did only slightly better, with 57 percent reporting their attempt was unsuccessful, while Microsoft Azure implementation stalled or failed only 44 percent of the time.

Implementations with VMware-based providers were successful for two-thirds of respondents.

Among the commonly experienced but unexpected challenges, confusing and unpredictable price, noisy neighbors, expensive service contracts, downtime, service management learning curve, and scalability were all named by between 33 and 38 percent of those surveyed.

“Stories about successful cloud implementations are captivating, but the reality is that cloud is more complex than many news headlines make it out to be,” Dennis Drogseth, vice president, EMA said. “Companies must be self-aware. Unless they have an experienced staff that can manipulate the mass-market systems of the big providers, they should seek cloud vendors that take a different, personalized approach.”

Despite often being an add-on service, “high quality, highly available” phone support is critical for 98 percent of companies, according to the survey.

Professional services were required to adopt cloud services for 80 percent of respondents, for help with key areas such as security, compliance, and integration.

A drastic price cut by Google, a series of more incremental reductions by AWS, and corresponding moves by Azure have made cloud computing and storage much less expensive than it was even recently.

Rackspace publicly cautioned against focusing on price to the exclusion of other factors in a May blog post.

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  1. DoktorThomas™

    "The Cloud" is a failed concept that all Internauts are advised to avoid. It is an empty promise that delivers only monthly payments with no substance for the investment. Like an e-Book, you own nothing and you receive nothing. Static electricity delivers a bigger bang. Res ipsa loquitor. ©2014 All rights reserved. Republishing, rewriting, reporting, paraphrasing or other use without written permission strictly prohibited. For educational use only--not intended as legal, accounting or tax advice.

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    • Diktorhomas, you couldn't be further from the truth, but in line at the same time. Cloud if done wrong will not provide the benefits you are looking for or any as you say, but cloud done right can be a perfect design. You must however design right for the cloud, have an application that can benefit from the cloud, like requiring up and down sizing based on time, business, etc. Also, it isn't just the cloud that provides the benefit, it is the hosting company. If you are just looking for infrastructure, you are missing a huge value which is what AWS gives you as noted in this article. AWS is a good infrastructure, but if you design poorly, you will lose. Managed hosting providers give you the guidance you need and also the management you don't have. A good managed hosting provider who either has their own data center or combination of data centers with AWS can give you the best of all world with monitoring, management and more. You can keep staff low and expertise high by leveraging the 3rd party, etc.

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