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(WEB HOST INDUSTRY REVIEW) -- Microsoft Exchange hosting provider Intermedia (www.intermedia.net) announced on Tuesday that its hosted Exchange 2010 service includes a 100 percent data protection guarantee.
The public guarantee is a first among top software as a service providers and is designed to ease the minds of customers and partners that their business-critical data is safe.
Intermedia guarantees that customers' email and other business-critical data stored in Exchange are fully protected in all cases.
The company says it is able to offer this guarantee, which is enforced by strict financial penalties, because of the proprietary DataEcho architecture Intermedia developed to work with hosted Exchange 2010.
DataEcho allows customer data to be replicated in real-time twice in one data center, then at speed-of-wire a third time to another of Intermedia's geographically dispersed data centers.
Additionally, regular database "snapshots" are taken in each data center for added protection and rapid point-in-time restores.
This architecture protects customer data in the event of hardware failure, database corruption, or data center loss.
The replicatation of data across "live" working data centers allows customer to access their Exchange environment in the event of a disaster, allowing data to be restored in a timely manner.
According to Intermedia, other hosting providers use only tape backup or do not replicate customer data across live data centers, which takes several days to restore full Exchange service and data.
"The cost of data loss to a business is too great not to be protected 100 percent," says Jonathan McCormick, chief operating officer at Intermedia. "Intermedia guarantees not only the reliability of our service, but the complete safety of our customers' data. Our customers can have peace of mind knowing that their data and communications are protected from any eventuality."
Hosted Exchange 2010 customers are able to select any one of Intermedia's four data centers to assure the fastest round trip for their email.
Intermedia's 100 percent data protection guarantee is offered on top of the company's 99.999 percent uptime service level agreement, both of which are subject to the terms of the SLA.
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October 2009 - Web Hosting's All Star Team
This has been, for us, one of the most interesting, exciting and challenging build-ups to an issue of the magazine yet, Web Hosting's All Star Team. The balloting process was our first experiment with a kind of user participation we're planning to do a lot more with in the months to come. We had thousands of ballots submitted, with hundreds of write-in suggestions and a demonstration of user engagement that has us feeling super positive about the project.
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July 2009 - What am I Worth?
One of the interesting luxuries of working on a project like the printed WHIR magazine is that it allows us to play with things like our point of view from one issue to the next. In recent months we've been giving added attention to the kind of practical and applicable advice aimed at smaller hosts and resellers. This issue carries on with that point of view, asking, in our cover story, "what am I worth?" It's a complicated question without a clear-cut answer.
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May 2009 - The Blueprint for a Small Web Host
I was a little surprised by how difficult it became to see this idea through. We set out to assemble a blueprint for a small hosting business, but butted up pretty quickly against the general impossibility of covering all the territory that was out there to be covered. The basic constraints of a printed magazine, and the less-than-infinite amount of time we had available forced us to face the fact that we could never produce an exhaustive guide to starting a hosting company.
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