Rackspace Servers See Downtime

By theWHIR.com , November 13, 2007
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November 13, 2007 -- (WEB HOST INDUSTRY REVIEW) -- Managed services provider Rackspace Managed Hosting's (rackspace.com) customers recently faced some downtime after a mechanical failure occurred on Sunday, resulting in intermittent service interruptions. A truck crashed into a utility pole Monday at about 6 p.m. CST, sending it into a power transformer used by Rackspace's data center. There is no word yet on the condition of the driver.

According to a report by The Register, the Dallas/Fort Worth facility automatically switched to power from its own generators when the accident occurred. However, the utility provider eventually shut down all power in order to allow emergency rescue teams safe access to the accident victim. This resulted in increasing temperatures in the facility because of the repeated cycling of chillers, which is why Rackspace decided to take some customers' servers offline as a precautionary measure.

As of Tuesday, Rackspace's servers and chillers are back up and running.

Rackspace has been keeping customers updated through its website, with its most recent post outlining its belief in "being completely transparent and honest when communicating with customers, especially when performance issues impact them."

Rackspace's UK operations commissioned an IDC white paper last week that has revealed that companies could be throwing money away by not considering the full impact of insourcing hosting for Web application and e-business infrastructures.