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(WEB HOST INDUSTRY REVIEW) -- After a storage array failure last week that made some customers loose email access, another string of intermittent outages are underway as web host UK2.net (www.uk2.net) works to complete an email migration.
Last week, managing director Martin Baker told news site The Register that customer data was safe and would be would be migrated by Sunday evening, however, it reported Monday that, while all emails are accounted for, the target deadline for moving them has been pushed back until Monday night.
"We are currently performing emergency maintenance on mercury.safeukdns.net due to this the server is currently offline, our engineers are working on this and will have the server back online asap," reads a company blog post.
UK2 has also identified a password migration issue, which it is investigating. Those unable to access their account due to a password authentication can place a support ticket request and have their password reset manually.
It is unclear how many UK2 customers have been affected.
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Comment by Anonymous on Monday, November 09, 2009
How many customers have been affected? Lots. And those of us with half a brain will be moving our business elsewhere.
Comment by Moyra Mackie on Tuesday, November 10, 2009
I totally agree - UK2 are totallly useless. Currently they have lost a year's worth of emails, I cannot sync to outlook. When I do get hold of a real live person on the "help desk" I get patronised - and then their "help" makes things worse. They did not notify us this was going to happen and now they don't give a sh**
Comment by Anonymous on Thursday, November 12, 2009
I have been a UK2 customer for many years - this is quite a serious outage and is the first major problem I have had with them ever - I have been without email since 2nd November - it's getting quite serious for me now - losing important emails, and even though they say the webmail service is ok, it doesn't work for me. The worst thing is the lack of detailed information on their website and/service status 'heartbeat' page.
Comment by Anonymous on Tuesday, November 17, 2009
7 days with no email or news from the company. Several attempts to phone have yet to reach a real person and 7 tickets have been ignored. Their system does not recognise my account for webmail so no joy there.
Anyone recomend a new host?
Comment by Anonymous on Tuesday, November 24, 2009
Wow- that's extreme.