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By Anastasia Tubanos, theWHIR.com
August 19, 2008 -- (WEB HOST INDUSTRY REVIEW) -- Web hosting provider Rackspace Hosting's (rackspace.com) cloud division Mosso (mosso.com) announced on Tuesday that it has appointed Bruce Runyan its chief uptime officer.
In this newly-created role, Runyan will be responsible for ensuring that Mosso continues to provide a reliable customer experience as the cloud scales, and creating an environment that enables Mosso to introduce new capabilities and capacity without impacting the experience.
Although the appointment of a new team member isn't necessarily the most unique news, this particular announcement garners some special attention due to the presumably unprecedented role Runyan has been hired to look after.
According to an email to the WHIR, Mosso says confidence in the reliability of cloud computing is a critical issue, especially with some of the recent high-profile outages we've seen lately, like Amazon's web services outage earlier this year and by having a chief uptime officer -- a role the company believes every cloud provider should have -- Mosso is ensuring that it is able to meet its 100 percent uptime service level agreement, 100 percent of the time.
Mosso says with a background spanning leadership positions in the high technology sector as well as extensive technical consulting, Runyan brings 20 years of broad management, operations and customer service expertise to this newly created position at the company.
"I've been helping companies improve their operations, effectiveness, and customer experience for decades, and I'm excited at the opportunity to bring my expertise and focus to the unique challenges now facing emerging cloud environments," says Runyan. "Rackspace and Mosso are well known for their extremely rigorous SLA's, and industry-leading Fanatical Support. My job is to integrate these capabilities, and then take them to the next level, by providing bulletproof reliability, consistency and scalability so that our customers can have complete confidence and trust in the cloud."
Prior to Mosso, Runyan served as VP of operations and customer care at open source solutions provider Fonality. While at Fonality, Runyan scaled service and manufacturing capacity while simultaneously reducing operating costs. Runyan has also held positions as the director of global IT solutions at Autodesk and president and chief operating officer at TelePost.
In June, Mosso announced it has added a new Mosso control panel and new provisioning system for its flagship product, The Hosting Cloud, increasing cloud service capabilities and scalability.
Read Back Issues of WHIR Magazine
October 2009 - Web Hosting's All Star Team
This has been, for us, one of the most interesting, exciting and challenging build-ups to an issue of the magazine yet, Web Hosting's All Star Team. The balloting process was our first experiment with a kind of user participation we're planning to do a lot more with in the months to come. We had thousands of ballots submitted, with hundreds of write-in suggestions and a demonstration of user engagement that has us feeling super positive about the project.
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July 2009 - What am I Worth?
One of the interesting luxuries of working on a project like the printed WHIR magazine is that it allows us to play with things like our point of view from one issue to the next. In recent months we've been giving added attention to the kind of practical and applicable advice aimed at smaller hosts and resellers. This issue carries on with that point of view, asking, in our cover story, "what am I worth?" It's a complicated question without a clear-cut answer.
About This Issue | Read Digital Edition
May 2009 - The Blueprint for a Small Web Host
I was a little surprised by how difficult it became to see this idea through. We set out to assemble a blueprint for a small hosting business, but butted up pretty quickly against the general impossibility of covering all the territory that was out there to be covered. The basic constraints of a printed magazine, and the less-than-infinite amount of time we had available forced us to face the fact that we could never produce an exhaustive guide to starting a hosting company.
About This Issue | Read Digital Edition
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