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(WEB HOST INDUSTRY REVIEW) -- Little more than a week following its acquisition of Javascript Zoom (www.jszoom.com), private-label reseller web hosting services provider Value Reseller (www.valuereseller.com) has added another key piece to its reseller hosting offering by buying LogicSupport (www.logicsupport.com), which provides white-label, outsourced technical support, administration and management services exclusively for web hosts.
According to the company's announcement, Value Reseller has integrated LogicSupport's 24/7 technical support services, which are already capable of backing any hosting scenarios or deployments, giving reseller partners yet another critical service from the same provider. LogicSupport also guarantees a response time of one hour for any issue via email or live chat.
"LogicSupport has developed a stellar reputation across the industry and its addition significantly strengthens our overall support and management capabilities," Value Reseller chief executive officer Ali Davachi said in a statement. "LogicSupport enables us to provide a completely integrated, end-to-end offering to web hosting resellers, including everything from the servers, network and data center to the technical support infrastructure and marketing tools. No other company can match such a powerful value proposition and it is why more and more resellers are coming on board at Value Reseller."
LogicSupport's services include administration, 24/7 server monitoring, security scans, firewall installation, troubleshooting, and server setup and configuration. It also offers a full range of security services including scanning, monitoring, intrusion detection and prevention, and security software installation.
In addition to administration and security services, LogicSupport has expertise with databases, FTP, e-mail, DNS and scripting, and its able to handle nearly any type of hosting customer, supporting the Fedora Linux, CentOS Linux, SUSE, Debian, OpenBSD, FreeBSD and Windows operating systems. Hosting control panels supported include Plesk, cPanel, WHM, H-Sphere, Ensim Pro, Alabanza, Web Admin and Direct Admin.
Managed service, application service and security provider Realware (www.real-ware.com) bought Value Reseller about two years ago and has since upgraded its hosting infrastructure to a VMware (www.vmware.com) cloud-based infrastructure with guaranteed 100 percent uptime.
Providing a private label reseller hosting to web designers, developers and smaller hosting companies, Value Reseller provides partners access to a world class hosting operation with a cloud-based infrastructure that is guaranteed to deliver 100 percent uptime. It also does not compete at the retail level against its partners because of its commitment to helping them succeed.
Its acquisition of LogicSupport acquisition follows Value Resellers' recent purchase of Javascript Zoom, a Javascript application that allows users to zoom in and focus closely on website images.
The acquisitions of both LogicSupport and JSZoom are part of Value Reseller's plan to build a "truly reseller-focussed offering" by providing all the technology, tools and services necessary to deliver a high-quality hosting service for partners.
"Value Reseller is only as successful as its partners," Davachi said. "We will always look to bring on new and enhanced capabilities that will drive strategic and bottom line value, whether through acquisition, partnership or internal development. We will put the full weight of our company behind our reseller partners."
Read Back Issues of WHIR Magazine
October 2009 - Web Hosting's All Star Team
This has been, for us, one of the most interesting, exciting and challenging build-ups to an issue of the magazine yet, Web Hosting's All Star Team. The balloting process was our first experiment with a kind of user participation we're planning to do a lot more with in the months to come. We had thousands of ballots submitted, with hundreds of write-in suggestions and a demonstration of user engagement that has us feeling super positive about the project.
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July 2009 - What am I Worth?
One of the interesting luxuries of working on a project like the printed WHIR magazine is that it allows us to play with things like our point of view from one issue to the next. In recent months we've been giving added attention to the kind of practical and applicable advice aimed at smaller hosts and resellers. This issue carries on with that point of view, asking, in our cover story, "what am I worth?" It's a complicated question without a clear-cut answer.
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May 2009 - The Blueprint for a Small Web Host
I was a little surprised by how difficult it became to see this idea through. We set out to assemble a blueprint for a small hosting business, but butted up pretty quickly against the general impossibility of covering all the territory that was out there to be covered. The basic constraints of a printed magazine, and the less-than-infinite amount of time we had available forced us to face the fact that we could never produce an exhaustive guide to starting a hosting company.
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