1 and 1 Outage Affects 10 Percent

• By theWHIR.com , March 12, 2008

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March 12, 2008 -- (WEB HOST INDUSTRY REVIEW) -- UK Web hosting provider 1&1 Internet (1and1.co.uk) suffered another outage on Tuesday, but the company says it affected only 10 percent of its customers, reports The Register (theregister.co.uk).

Several 1&1 customers contacted The Register yesterday, complaining that they could not access their databases and that support lines were busy from 1 p.m. yesterday.

1&1 sent The Register the following statement:

Due to an unexpected error during a DNS reconfiguration, database services for UK customers not using dedicated servers were temporarily unavailable between 13:39 and 15:15. However, there was neither storage lost nor website or database server down; this led to some shared hosting websites temporarily not aligning with linked databases.

The majority, more than 90 percent of 1&1 customers who have either not configured a database with their website or are using a database on their 1&1 Dedicated Server, were not affected by the incident. After the incident had been reported, the DNS configuration had been fixed. Services are back to normal now. We apologise for any inconvenience.

The last 1&1 outage occurred in January 2007, when an unexpected spike in email volume caused delays in delivering messages to some of its UK customers.

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