January 23, 2012 — Web hosting provider DreamHost has told its customers to change their passwords in an email on Friday night after it detected unauthorized activity on its database, according to a report by CNET. In the email, DreamHost claimed it had reset all customer FTP passwords as a precaution and that users could create new ones through the online panel. Web panel, email passwords and billing information were not exposed during the breach, according to the report.
January 19, 2012 — In an interview with the WHIR, technical support manager for DreamHost Brian Hill says email support has proved to be the most effective for DreamHost’s customer base, and that transparency is critical to keeping its customers happy.