June 21, 2005 -- (WEB HOST INDUSTRY REVIEW) -- Domain registrar and Web hosting provider Register.com (register.com) said on Tuesday that J.D. Power and Associates had certified its customer support facility as a J.D. Power and Associates Certified Call Center.
Register.com says the certification shows how the company, with its "hand holding" motto, is distinct form other service providers.
"The entire Register.com team is dedicated to understanding our customers' needs and making customer satisfaction a priority," says Alan Kipust, senior vice president of operations at Register.com. "Receiving the J.D. Power and Associates certification is testament to the level of handholding and value we bring to our customer interactions."
The company says it took 1.2 million telephone, email, and fax inquiries in 2004, with 70 percent of calls answered in 50 seconds or less and 85 percent of issues resolved during the first phone call.
The Call Center Certification Program was launched by J.D. Power and Associates in 2004 to evaluate overall customer satisfaction and help call centers in various industries increase their effectiveness in handling service calls.
