July 10, 2006 -- (WEB HOST INDUSTRY REVIEW) -- On-demand business service provider Salesforce (salesforce.com) announced on Monday that Australian electronics design software developer Altium (altium.com) has implemented its AppExchange platform to replace existing business software, streamline customer management processes and provide an underlying IT infrastructure for company growth.
According to Salesforce, Altium developed and deployed six critical business applications like new quoting, purchase order, project management, inventory management, campaign management and support management systems across its 270 employees in less than four weeks. In total, Altium transferred around 120,000 active accounts, 190,000 contacts, 300,000 assets and 200,000 contracts to the new system.
"Morale across the company has been boosted by the new system, as staff enjoy faster system performance and an intuitive, Web-based interface," says Alan Perkins, CIO at Altium. "Our turnaround on lead processing is lower and customers are happier with the new support case tracking. We are processing more cases in less time and can say that no cases are being dropped. For the first time we have a strong picture of the quality of our customer support."
AppExchange, Salesforce's on-demand platform, allows customers and partners to build new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand applications.
