May 3, 2006 -- (WEB HOST INDUSTRY REVIEW) -- Infrastructure software provider Opalis Software (opalis.com) released a white paper on Tuesday that discusses a solution to the limitations of business service management.
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The paper, titled “Can Automation Plug the Holes in Business Service Management?” discusses how second generation BSM tools bring increased sophistication to help IP operations and business analysts visualize, analyze, and document the impact of real-time IT performance on business process productivity and value creation. The paper also outlines the strides BSM tools have made between first and second generations.
Opalis says it is part of the second-generation of BSM tools, with its ability to track the real-time status of business services. Unlike traditional BSM data collection agents that take a bottom-up approach, Opalis takes a top-down approach that eliminates the need for custom coding, synthetic agents or other business service proxies.
"Businesses grappling with complex, script-based business service execution environments may find the Opalis automation approach a life-saver simply due to its ability to integrate and streamline existing processes," says Scott Broder, CEO for Opalis. "Adding automation capabilities to BSM moves enterprises one step closer to true business service visibility."
