In its report titled, "Magic Quadrant for Help Desk Outsourcing Services, North America, 2006," Gartner analyzed 22 leading providers of help-desk outsourcing services, which  handle technology issues and queries from employees at client companies, based on each provider's completeness of vision and ability to execute. Criteria for quadrant designation included strategic  planning, pricing acceptance, relationship management, operational tools and expertise, effective resourcing and client references.

"We believe this placement confirms our help-desk outsourcing expertise, customer-centric approach and top-tier, help-desk services and tools," says Nancy Gofus, senior VP and chief marketing officer, Verizon Business. "Help-desk outsourcing services are among our many key offerings to help enterprises manage information technology infrastructures so they can remain focused on core business strategies."

Verizon Business also recently announced it has completed the SAS 70 Type II examination of its Premium colocation centers.