March 1, 2007 -- (WEB HOST INDUSTRY REVIEW) -- Telecommunications provider Verizon Business (verizonbusiness.com) announced on Wednesday it has extended its customer base and network infrastructure to Latin America, providing the region with service level agreements for managed wide area networks.
The move makes Verizon Business the first global communications provider to offer customers with locations in Latin American, European and Asia-Pacific business centers a set of reliable SLAs. The SLA enhancements, addressing actual time to repair and network availability, are now available to managed network services customers based in the United States and with business operations in Argentina, Brazil, Chile, Colombia, Mexico, Panama, Peru, Puerto Rico and Venezuela.
"Reliable networks are the lifeblood of these global customers, enabling revenue generation and the ability to centralize business-critical applications to better serve end-user customers," says Nancy Gofus, senior VP and chief marketing officer for Verizon Business. "This is huge for our global customers because these newly enhanced managed network commitments mean they can operate their businesses knowing that their networks are backed by industry-leading SLAs."
Verizon Business customers with operations in Latin America now can benefit from a four hour SLA repair time for Verizon Business and third-party networks and a network availability SLA of 99.5 percent for customers without network backup. Verizon Business is maintaining its current network availability SLAs for networks with dual router-dual circuit architecture and networks with single router back-up, as well as 15-minute proactive outage notification.
