February 8, 2007 -- (WEB HOST INDUSTRY REVIEW) -- Web hosting provider The IceStorm Network (icestorm.com) announced on Thursday that it has revamped its entire support department to now include a complete 24-hour phone, help desk and direct Soholaunch technical support.
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"We can now confidently say that we provide true quality technical support over the phone and helpdesk 24-hours a day," says Adrian Gonzales, The IceStorm Network manager. "We accomplished this by expanding our existing admin staff and outsourcing to US-based companies that specialize in cPanel support. Furthermore, clients that have specific problems with our Soholaunch Site Builder can now receive responses directly from Soholaunch programmers themselves through our helpdesk. The end result is a more effective and efficient support department."
Based in San Francisco, California, The IceStorm Network provides Web hosting services for small to medium-sized businesses.
The company says it currently has more than 5,000 shared Web hosting clients spanning 30 different countries and has helped thousands of businesses establish themselves as Web hosting companies through a reseller program.
