Recently, I spoke to an employee at Point MultiMedia, a pre-trial consulting firm that specializes in audio and video services for law firms and court cases around the country. The company is small, yet has wide experience and thousands of hours of experience in video depositions, to in-court technical support. They are a customer of Intermedia’s messaging and collaboration services.
Point MultiMedia has employees managing several clients at locations across the US at all times. They depend on their access to email, to communicate with each other and their clients. They use several different devices to connect to the Exchange 2007 service including Microsoft Outlook 2007, Outlook Web Access, and BlackBerry’s. All of these connections are secure, easy to use and reliable. They also use Exchange’s public folders features, to store documents, files and have a company calendar. They have also created distribution lists to consistently handle communication across the company’s employees.
Recently Point MultiMedia signed up for Intermedia’s Microsoft Windows SharePoint Services account. Doing so entitled them to a free copy of Microsoft SharePoint Designer 2007, which was recently shipped to them. While they have not yet built out a SharePoint site, they do have plans to do so in the near future.
Talking with this customer highlighted that existing customer's can sign-up for new services, yet take some time to start using them. This demonstrates the benefits of communicating with existing customers on a regular basis.
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