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6 Revenue Metrics to Watch in Recurring Revenue Businesses

Cloud Money

As more solution provider companies make the pivot into MSP and CSP territory and transform their business models, there are some new financial metrics that become as important as gross and net margin. Recurring revenue financial models are becoming the new standard. We are all familiar with the basic formula… Read More

8 Insights on Investing in Truly Great Customer Service

In his new book, “Hug Your Haters: How to Embrace Complaints and Keep Your Customers”, Jay Baer says that “haters are not your problem…ignoring them is.” I agree! According to an extensive proprietary study, 80 percent of companies surveyed say they deliver outstanding customer service, but only eight percent of… Read More