EchoSign: "With RackSpace, Hosting Isn't Even One of My Top 20 Worries"

EchoSign is an e-signature/contract management service. If you've ever had to collect signed agreements from prospective customers/vendors/employees/investors by fax, you've probably wished the process could be digitized. And if you've needed some old document to enforce a contract or settle a dispute, you've probably looked forward to the invention of a search button for dusty stacks of paper.

In either case, EchoSign is the solution. They manage signature collection (via fax, email and Blackberry) and document archiving so you don't have to. Cisco uses EchoSign, as do sales/HR/legal departments at 15,000 other companies. Jason said he's actually surprised by the adoption rate. He thought it'd take much longer to convince prospective users.

Anyway, EchoSign is hosted at RackSpace. I asked Jason whether it's a heavy burden, being the outsourced archiver of Cisco's contracts. Can you imagine the trouble he'd be in for any kind of downtime or data loss?? But Jason said that with RackSpace, hosting really isn't on his list of top 20 worries. I'm not sure I've ever heard a more compelling testimonial.

Lots of hosting companies have been talking about doing customer surveys. If that's on your agenda, I'd suggesting asking where hosting ranks on your customers' list of worries. Do you think it'd be outside their top 20?