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Smart Play for Service Providers: Adding Intelligence

Income growth

For the last several years, the technology community has been talking about business intelligence (BI), business analytics (BA) and big data. For my money, BI and BA are more or less the same; they both aggregate and analyze key performance indicators (KPIs) within a given business. There are many great… Read More

Evolve or Devolve: Service Provider Strategic Insights

Cloud Money

Data from the annual MSPmentor 501 list is starting to roll in and it tells an interesting story about the evolution of the service provider market. For several years, industry thought leaders have been telling service providers to focus more on service revenue and less on hardware revenue. That’s easier… Read More

Foster a Culture of Trust: Tell it Like it Is

Composite image of hand building wall

“Trust is like the air we breathe- When it’s present, nobody notices; when it’s absent, everybody notices.” -Warren Buffett “If you run a company, you will experience overwhelming psychological pressure to be overly positive. Stand up to the pressure, face your fear, and tell it like it is.” –Ben Horowitz… Read More