Over the summer while at HostingCon, Internet services provider Tucows announced in a rather flashy fashion (we’re talking a brightly colored booth with a cheerful illustration of a ’50s-era service man and delicious ice cream floats for each attendee!) that it was returning to its OpenSRS name for its wholly-owned wholesale reseller services group.
The company says OpenSRS provides wholesale services for hosted email, domain name registration, personal names and SSL certificates, all while rather enthusiastically abiding to reseller-centric mandate, which is based on the core values of service, friendliness, willingness to help, community service and reliability.
Although all this seemingly embellished goodness may sound like some slick marketing-speak (and much easier said than done), once you meet the team of people behind OpenSRS, you begin to see that this is a philosophy that is genuinely ingrained in the people and there is a real, honest-to-goodness passion for technology and service.
In an effort to fortify this re-branding initiative we had the pleasure of going to the Tucows headquarters (yes, in Toronto, Canada, and in quite a trendy area at that! Think bohemian meets technology) and producing a series of videos titled “Inside OpenSRS.”
It features six of the of the people who work in various areas of the OpenSRS team – like product management, network operations, security and compliance, reseller support and development – to give customers a better sense of the names and faces (and personalities!) behind this reseller-friendly service.
You can check out the videos here.
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