And the Winners Today Are: MochaHost, DirectNIC and ServerBeach
- By Isabel Wang on February 03, 2007
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Facebook1. Jan from HosTest sent me some very interesting data from his latest research. During November 2006, Jan submitted a variety of tech support requests to 50 hosting providers. He rated responses on a 5-point scale based on accuracy and completeness. MochaHost, Intermedia.NET and NetRegistry got perfect scores. Jan was particularly pleased with MochaHost's 24-minute response time.
In contrast, the wait time at Verio was 62 hours and 59 minutes. This is particularly disappointing considering the "select the right hosting provider" report that Verio recently commissioned from Tier 1 Research. It advised customers to monitor their hosting providers closely. "The company's response to issues early in the relationship will be an indicator of things to come".
2. Declan McCullagh from CNet surveyed 12 domain registrars on their policies for handling abuse complaints. DirectNIC and French registrar Gandi.net, he said, offer the most extensive guarantees against unnecessary domain name suspension. DirectNIC requires a court order unless a clear case of child porn or phishing is involved, and Gandi.net takes extensive steps to contact domain owners.
I was surprised to read that Demand Media subsidiary eNom chose not to respond to Declan's survey. CEO Richard Rosenblatt told Business 2.0 some months ago that he's planning to bring a sprinkling of Web 2.0 stardust into the domains market. One would hope there's some transparency in the mix?
3. Barry Abrahamson from WordPress writes that he's in the market for 37 servers. It looks like ServerBeach will get the business because of their "super-simple and painless sales process", their "everything we asked for at a very fair price" proposal and the fact that Peer 1 VP Marketing Rajan Sodhi blogs on WordPress. Rajan was also first to respond to Barry's blog post. Very cool!
SoftLayer, on the other hand, misses out on a possible opportunity. James Byers from WikiSpaces comments that SoftLayer is fantastic, but no follow up from SL so far. Considering that 4 out of the company's last 5 press releases mentions Web 2.0, maybe SL should start a WordPress blog?
PS - BTW, Matt Mullenweg pointed out earlier this week that you can blog on WordPress using MS Word 2007. You might want to pass along these instructions and these screen shots to your customers.
One of the Web hosting industry's longest-standing citizens, Isabel Wang is also a high-tech enthusiast. Through her WHIR blog, she examines the impact emerging Web technologies will have on the Web hosting business, and on the motivations of hosting consumers. Isabel has been in the web hosting ... (Read full bio)
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Comment by Anonymous on Saturday, February 03, 2007
Isabel,
Barry's requirements noted that their third datacenter could not be in Dallas (Wordpress already has one there), so I think this puts SoftLayer out of the running right from the get-go.
Best,
James
Comment by Anonymous on Sunday, February 04, 2007
It's pretty obvious that SoftLayer's Web 2.0 press release frenzy is grid hosting. Perhaps they'll start with slightly more informative Press Relases 2.0 once launched.
Comment by Anonymous on Sunday, February 04, 2007
Regarding Verio, they replied to two of three testing e-mails. Both answers reached a high quality. However the response time in comparison with the other providers was significantly below average.
Comment by Anonymous on Monday, February 05, 2007
I've always had a great deal of respect for Sigmund Solares and everyone at Directnic.
I visited the facilities on Poydras street in New Orleans in late 2000 and was very impressed. During hurricane Katrina, Sigmund made sure operations stayed online. I'm sure it wasn't easy.
All of my domains are with his company and that's where they'll stay.
Comment by Anonymous on Monday, February 05, 2007
James - SoftLayer might not fit Barry's stated criteria for the current batch of servers, but who knows what needs WordPress might have down the line? If I were Lance or Steve from SL, I still would have followed up on your glowing endorsement, especially since other hosting customers are reading Barry's blog. Dogster, for instance, says that "many of WordPress' requirements are what we see in our own immediate future."
http://blog.dogster.com/2007/02/03/must-read-for-anyone-renting-servers/
Matt - I agree! BTW, a SoftLayer blog might be a good way to disseminate press releases 2.0?
Jan - Thanks for the survey. It definitely helps keep everyone on their toes!
Jason - I'm looking for a domain registrar and will definitely check out DirectNic.
Comment by Anonymous on Sunday, July 15, 2007
This article made me choke on my own tonsils. Mochahost was ranked in the bottom 20% in a recent article published in Networld. And, sorry to say, fellas, I believe their study was much more thorough and had much more quantitative criteria than what you list.
A cursory search on the internet will also show you how poorly Mochahost performs, based on actual customers (the only people who can really say for sure). Are you sure you reviewed the right company?
Comment by Anonymous on Friday, December 14, 2007
Beware of Directnic! They enforce their rules only when it benefits them and only notify you by email 3 days before they are going to enforce them. Regardless of whether their email is delieverd they have deleted dozens of sites they are hosting and destroy your files. I was always a big fan but after 6 years it is time to move to a new host.
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