As we all realized, today’s market is a customer-oriented one and customer service is one of the most important factors in determining enterprises’ success in the fierce competition. How to improve customer service is a hot topic to research in. Nowadays, with the development of information technology, more and more service is provided through Internet. In e-commerce era, live chat customer service support is preferred to provide assistance for their customers. Comm100 live chat is web-based enterprise-grade live chat software which brings more benefits than desk-based one for its users.n1. Cost-saving Comm100 live chat is offered 100% free. Enterprises can enjoy the quality and service of a commercial product without any expense.n2. Easy setup & zero management Comm100 Live Chat is delivered as a FREE SaaS application and hosted by Comm100. Comm100 takes care of all the server-side hardware, software, network and backup. To set up Comm100 Live Chat on a website, just apply for an account in Comm100 website, get code and paste it onto your site, and then your site is ready for live chat. n3. Fully customizable Enterprises can upload their own branding logo in Comm100 live chat, as well as customize the chat button, chat window, sound alert, auto-invitation, invitation button, pre-chat question form, offline message form and so on.n4. Increase enterprises’ business sales Comm100 live chat helps you increase sales by improving your communication and relationship with your customers and mining more potential ones by sending chat invitation to more website visitors proactively.n5. Better customer service Comm100 Live Chat allows your website visitors to chat with your customer support and sales representatives in real time and have their questions answered instantly. Enterprises can provide better service for their customers in order to enhance customer satisfaction and loyalty.n6. 360 Degree view of website visitors With the full chat, offline message and navigation history, Enterprises can have a 360 degree view of their website visitors. The navigation history includes the complete history of how many times a visitor has been to the site, when and which page visited. In order to enhance communication with your customers, it is very wise to make full use of all the on-line communication solutions. Beside live chat, Comm100 fully integrate multiple communication channels to enable you to communicate with your customers effectively, such as Forum, Knowledge Base, and Newsletter. It’s up to you to choose any of the applications, which are totally free. In sum, no matter what software you use, the most important thing to improve customer service, in my mind, is that the enterprise must give enough attention to customer service and have a correct service value in every employee’s heart. Of course, choosing effective and proper service software to provide service for your customers is also very important. For further information about live chat and COMM100 to improve customer service in e-commerce you can contact Sabrina Gage via: Email:Sabrina@comm100.com Phone: 1-778-0464 Website: http://www.comm100.com/livechat/
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